Blyde Welcome is unique to Shetland. It is the area’s foremost training provider for Scottish Vocational Qualifications (SVQs) in Hospitality, Retail and Management. They also offer mandatory alcohol licensing courses, food hygiene certification, cleaning and disinfection courses, as well as World Host Customer Service workshops.
You can count on owner and head trainer, Celia Smith, to support you in all your food and drink, tourism and customer service training requirements. Vocational qualifications are offered through SQA and many of the courses offered are fully funded.
Celia began her career in hospitality at a very young age, whilst still at school she got a part-time waitressing job with Jim and Irene Williamson at 'Kveldsro'. Summer holidays during university were spent back in the hotel honing her skills. She later completed a Post Graduate Diploma in Catering and Accommodation Management. The next ten years were spent working in luxury, boutique hotels throughout the UK. She is passionate about providing great customer experiences and the importance of quality training in the sector.
She is fully qualified, and the most experienced trainer of her kind in Shetland. When you go to Blyde Welcome for training, you know that you and your staff are getting the best possible training package from a company who know the strengths and weaknesses of the local market from both sides of the counter.
Blyde Welcome’s mission is to help you and your staff become the best ambassadors for Shetland's hospitality and tourism industry, giving you the excellent customer service skills that transform good businesses into great businesses.